BuildStore is the UK's leading supplier to the Self Build,
conversion and renovation market.
We established originally as the Self-Build Advisory Service in 1998 and changed our name to BuildStore in 2000. Since then we have grown from 3 staff to over 100 staff, established 2 offices (in Livingston and Swindon) and have helped literally thousands of self-builders and renovators build their dreams!
When the company started we offered a land finding service and we brokered mortgages. From brokering mortgages we found that self-builders weren't offered a wide variety of mortgages, and lenders that did offer mortgages didn't fully understand the needs of a self- builder. Once we realized this, we developed Accelerator, our award winning mortgage. Since then we have never looked back. We now employ over 100 people, work with a huge range of industry partners and continue to develop and design services that we know our customers want.
BuildStore have been recognised locally and nationally with a number of prestigious awards. We are proud of our achievements so far but rather than feeling satisfied, we are determined to achieve more!
Our Mission Statement
BuildStore will be the one-stop navigator for the UK self build, serious DIY and smaller property development markets. We will become the leading Internet destination for our customer base, holding the dominant position in our market. Trade and professional service providers will seek to build strong relationships with us in order to promote their services.
The objectives BuildStore focus on:
- Creating and delivering a comprehensive and integrated range of goods and services to become the market leader to the self-build, renovation and conversion market.
- Combining on-line ordering, tracking and build-management facilities with cost-effective, real-world delivery of necessary materials and services, thus being seen as the navigator providing value for money to our customers.
- Investing in people and offering personal development to all employees to ensure that the company offers best customer practice through knowledge and understanding of customer needs.
Our main aim is to continue developing products that help us to help our clients build their dreams!
During 2005 we involved all our staff in developing a set of Values that represent how we work. We aim to reflect these values in everything we do at BuildStore:
- EXCITING - We are passionate about helping people build their dreams
So for example:
We provide the best self-build help
We are enthusiastic about BuildStore and what we offer
We stay up to date with our customers and the industry
We help each other learn and develop
- WORKING TOGETHER - We can create rewarding experiences
So for example:
We take time to make sure everyone understands what, why and how we need to deliver things
We ask questions to understand our customers, industry and each other - and work constructively with the information
We show our customers how much we want them to succeed
We expect the best from our suppliers and help them deliver it
- GETTING IT RIGHT - We deliver excellence to all our stakeholders
So for example:
We are professional in our approach and are experts in our field
We are clear about our objectives – and we will achieve them
We make responsible decisions with accurate information
We ask “is this the best way to do this?” – and adjust our objectives or approach appropriately
We do everything with integrity and as agreed