The Scottish Self Build & Renovation CentreLivingston, Scotland

About BuildStore

Staff PhotoBuildStore is the UK's leading supplier to the Self Build, conversion and renovation market.

We established originally as the Self-Build Advisory Service in 1998 and changed our name to BuildStore in 2000. Since then we have grown from 3 staff to 115 staff, established 2 offices (in Livingston and Swindon) and have helped literally thousands of self-builders and renovators build their dreams!

When the company started we offered a land finding service and we brokered mortgages.  From brokering mortgages we found that self-builders weren't offered a wide variety of mortgages, and lenders that did offer mortgages didn't fully understand the needs of a self- builder.  Once we realized this, we developed Accelerator, our award winning mortgage.  Since then we have never looked back. We now employ 115 people, work with a huge range of industry partners and continue to develop and design services that we know our customers want.

BuildStore have been recognised locally and nationally with a number of prestigious awards.  We are proud of our achievements so far but rather than feeling satisfied, we are determined to achieve more!

Recent Awards:

•Best Specialist Mortgage Award 2005
•Marketing Planning Award 2005
•High Growth Business Award (Runner-up)
•Great Place to Work Award - 3rd place
•Best Business Award - 3rd place
•Winner of the e-trading category
•Growth Strategy of the year 2004
Mortgage Magazine
Construction Marketing Awards
West Lothian Business Excellence Awards 2006
West Lothian Business Excellence Awards 2006
West Lothian Business Excellence Awards 2006
e-commerce awards 2004
National Business Awards

Our Mission Statement

BuildStore will be the one-stop navigator for the UK self build, serious DIY and smaller property development markets. We will become the leading Internet destination for our customer base, holding the dominant position in our market. Trade and professional service providers will seek to build strong relationships with us in order to promote their services.

Our Objectives

The objectives for BuildStore focus on:
  • Creating and delivering a comprehensive and integrated range of goods and services to become the market leader to the self-build, renovation and conversion market.
  • Combining on-line ordering, tracking and build-management facilities with cost-effective, real-world delivery of necessary materials and services, thus being seen as the navigator providing value for money to our customers.
  • Investing in people and offering personal development to all employees to ensure that the company offers best customer practice through knowledge and understanding of customer needs.
Our main aim is to continue developing products that help us to help our clients build their dreams!

Our Values

During 2005 we involved all our staff in developing a set of Values that represent how we work. We aim to reflect these values in everything we do at BuildStore:

EXCITING - We are passionate about helping people build their dreams

ExcitingSo for example:
We provide the best self-build help
We are enthusiastic about BuildStore and what we offer
We stay up to date with our customers and the industry
We help each other learn and develop

WORKING TOGETHER - We can create rewarding experiences

So for example:
Working TogetherWe take time to make sure everyone understands what, why and how we need to deliver things
We ask questions to understand our customers, industry and each other - and work constructively with the information
We show our customers how much we want them to succeed
We expect the best from our suppliers and help them deliver it

GETTING IT RIGHT - We deliver excellence to all our stakeholders

So for example:
We are professional in our approach and are experts in our field
Getting it RightWe are clear about our objectives – and we will achieve them
We make responsible decisions with accurate information
We ask “is this the best way to do this?” – and adjust our objectives or approach appropriately
We do everything with integrity and as agreed

BuildStore Financial Services Ltd 2012, Kingsthorne Park, Nettlehill Road, Houstoun Ind Est, Livingston EH54 5DB T: 0345 223 4888 F: 0345 223 4666
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