BuildLoan Broker Support Consultant | BuildStore
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BuildLoan Broker Support Consultant

Job Location : Livingston

BuildStore is the place for self build, custom build, renovation and conversion products and services in the UK. From researching a project, through to finding land, bespoke self build finance, project insurance, guidance and inspiration, we have it all.

An exciting role has arisen at our company! We are looking for an exceptionally talented, bright and driven individual to join our team. Join our Broker Support Team in our BuildLoan subsidiary as a Broker Support Consultant, dealing exclusively with mortgage intermediaries looking to find a mortgage for their client's self build project.


To deal with mortgage intermediaries, promoting the benefits of using BuildLoan to place cases for their clients. As a technical support consultant, you will help them to register to use our Unicus platform, including providing training and support on the system, and following up stalled cases with brokers.


The Broker Support team acts as the first point of contact for mortgage intermediaries who have self build, renovation and home improvement enquiries. These are likely to be for their existing clients rather than general questions. The team answer inbound calls and make outbound calls chasing previous enquiries and promoting the BuildLoan products. The team’s purpose is to proactively sell the concept and benefits of using BuildLoan and advise on the unique requirements for self-build mortgages and the processes involved. The intermediary will be responsible for the mortgage advice given and it is the team’s role to give him or her the information required to enable them to give that advice.

In addition to dealing with enquiries by phone or online, the team contacts intermediaries registering with BuildLoan online and promoting our services, so that BuildLoan becomes their self-build mortgage of choice.


On a day-to-day basis, the Broker Support Consultant will:

  • Deal with new telephone enquiries from intermediaries.
  • Identify new registrations to our broker list and conduct introductory calls.
  • Train brokers on our Unicus platform
  • Follow up all stalled cases on Unicus, in order to progress the case to the Lender Match stage.
  • Assist brokers when technical issues arise and provide help and/or solution.
  • Log all forms of contact.


To fulfil this role the individual must be prepared to approach their role in a proactive manner, demonstrating a positive attitude towards customer service.

With a background in Financial Services (preferably CeMap qualified or willing to obtain this qualification), the individual should have a genuine interest in self build and a willingness to educate the broker, pitching this at the correct level and recognising the need to build long-term relationships, also enjoys working to targets.

Experience of working with IT Systems would also be beneficial.


Will report to the Broker Desk Team Manager


Livingston Head Office

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